FAQ PAGE
Frequently Asked Question
Shopping
What Shipping Methods Are Available?
ctt, ctt expresso, Nacex.
What are your shipping and return policies?
Deliveries are made up to 5 working days.
You can return any purchase within 14 days without justification. Exceptions to this policy include perishable items, merchandise marked “as is,” goods damaged after purchase, customized goods that meet specifications, merchandise without its original packaging, and exchanges that cannot be made due to public health reasons.
Do You Ship Internationally?
Yes, we do.
Payment
Shipping & Returns
How Can I Cancel Or Change My Order?
Please contact us: geral@chima.pt
How long does it take for me to get a refund?
After receiving the merchandise and verifying the conditions for return (for example, undamaged merchandise, product returned in the original packaging, not perishable or edible products, etc.) the refund will be made within 2 business days.